Guest Services Executive – Front Office

About the role

The Guest Services Executive will be the first point of contact for guests, ensuring smooth check‑in and check‑out experiences while delivering personalized service throughout their stay.

Key responsibilities

• Welcome guests and manage check‑in/check‑out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation and F&B to fulfill guest needs.
• Handle special requests such as transportation, dining reservations and amenities.
• Resolve minor guest complaints professionally and escalate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.

Required profile

• 1‑2 years of experience in customer service or front desk roles within the hospitality industry.
• High School Diploma; Bachelor’s degree in hospitality management or a related field preferred.
• Strong written and verbal communication skills.

Required skills

• Customer service
• Front desk operations

What we offer

• Attractive salary paid in Saudi Riyals (SAR).
• Generous food & beverage benefits and reduced hotel rates globally.
• Excellent leave and health care packages, flights home and other employee benefits.