Information Technology Specialist

About the role

We are looking for an Information Technology Specialist to manage and support the full spectrum of our IT environment, including endpoints, servers, network infrastructure, security systems, and business applications. The role ensures continuous availability, operational security, and compliance with Saudi regulatory requirements.

Key responsibilities

• Respond to incidents and service requests from first contact through resolution, coordinating with vendors as needed.
• Maintain ticketing discipline, SLAs, knowledge‑base articles and root‑cause documentation.
• Administer Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive), licensing and tenant configuration.
• Manage Azure resources, Entra ID (identities, conditional access, MFA) and Intune device management.
• Oversee LAN/WLAN, VLANs, routing, switching, DNS/DHCP and VPN connectivity, monitoring performance and capacity.
• Administer Windows Server and Ubuntu Linux systems, including provisioning, patching, hardening, backups and disaster‑recovery.
• Manage Active Directory, file/print services and virtualization/cloud‑hosted workloads.
• Maintain CCTV/NVR/VMS systems, camera health, retention policies and secure access to footage.
• Configure endpoint protection (Microsoft Defender for Endpoint), patch compliance and access controls.
• Support security monitoring, incident response and adherence to PDPL and company security policies.
• Administer the company’s real‑estate CRM and ERP platforms, handling user management, workflows, integrations and data integrity.
• Configure and maintain firewalls, NSGs/Azure Firewall and Web Application Firewall rules, whitelisting and logging.

Required profile

• Bachelor’s degree in Computer Science, IT or a related field.
• 3–5 years of broad IT administration experience covering systems, networking and security.
• Strong communication and interpersonal skills, able to interact with users and stakeholders at all levels.
• Ability to work under pressure, manage multiple priorities and deliver results in a fast‑paced environment.
• Analytical mindset with strong problem‑solving abilities and attention to detail.
• Self‑motivated, proactive and committed to continuous learning of emerging technologies.
• Preferred certifications: Microsoft Administrator, Networking or Security.

Required skills

• Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
• Azure services, Entra ID, Conditional Access, MFA
• Intune device management
• Windows Server administration
• Ubuntu Linux administration
• Active Directory and Group Policy
• LAN/WLAN, VLAN, routing, switching, DNS, DHCP, VPN
• Firewall and Web Application Firewall configuration (Azure Firewall, NSGs, Azure Application Gateway WAF)
• Endpoint protection (Microsoft Defender for Endpoint)
• Backup, patch management and disaster‑recovery procedures
• CCTV/NVR/VMS administration
• CRM and ERP user and workflow administration (real‑estate focus)