Intern Field Service Planner

About the role

Medtronic's Technical Service team supports healthcare providers in keeping Medtronic technologies performing reliably. As a Field Service Planner Intern in Jeddah, you will support the coordination and administration of field service operations across the region, gaining hands-on exposure to service planning, scheduling, contract administration and customer support. The internship runs from December 2026 for 6 months, with a possible extension, at 40 hours per week with flexibility around exams and holidays, on a hybrid basis.

Key responsibilities

• Coordinate and schedule service activities for Field Service Engineers to ensure timely customer service delivery.
• Monitor engineer calendars and adjust schedules for priority requests, conflicts or operational changes.
• Create and maintain service contract records, keeping system data accurate and complete.
• Track field service activities and update service documentation in internal systems.
• Follow up on open service requests and support timely closure of service jobs.
• Communicate with internal stakeholders about service schedules, job status and administrative updates.
• Prepare routine reports and help track service performance metrics.
• Support continuous improvement of service planning and coordination processes.

Required profile

• Recently graduated with a Bachelor's or Master's degree.
• Fluent in English and Arabic, written and spoken.
• Ability to manage several tasks, priorities and deadlines in an organized way.
• Strong attention to detail and accuracy with data and documentation.

Required skills

• Proficiency in Microsoft Office, including Excel and Outlook.
• Nice to have: familiarity with service management or CRM software, advanced Excel skills for data analysis and reporting, and internship or academic experience in customer service, operations, logistics, administration or service coordination.

What we offer

• A competitive salary and a flexible benefits package.