IVR Developer – Design, Develop & Maintain Call Flows

About the role

Avensys is seeking an experienced IVR Developer to design, build and maintain automated telephony solutions that enhance customer experience across multiple channels.

Key responsibilities

• Design, develop and implement Interactive Voice Response (IVR) applications using platforms such as Avaya, Cisco, Genesys, Twilio, Zoom and Amazon Connect.
• Create call flows, menus, prompts and routing logic, and integrate IVR with CRM, ERP, ticketing and other backend systems.
• Configure multi‑language menus, call queuing, skill‑based routing, callback options and self‑service portals.
• Perform end‑to‑end testing, load and stress testing, and provide ongoing support and performance optimization.

Required profile

• Bachelor's degree in Computer Science or related field.
• 8+ years of experience with contact‑center platforms (e.g., Zoom, Bright‑pattern, Cisco, Avaya).
• Proven ability to develop and maintain IVR solutions in a high‑volume environment.

Required skills

• Avaya, Cisco, Genesys, Twilio, Zoom, Amazon Connect.
• SIP, VoIP, PSTN telephony integration.
• API development, database interaction and middleware integration.

What we offer

• Competitive base salary with attractive company benefits.
• Fun, collaborative work environment and strong career progression opportunities.