Laundry Manager

About the role

A hotel belonging to the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations, is looking for a Laundry Manager in Madinah. The role covers daily laundry operations, the laundry and valet team, and the hotel's linen and uniform programmes.

Key responsibilities

• Supervise and manage daily laundry operations and lead, train and mentor laundry staff
• Monitor work quality so that all items meet established standards and customer specifications
• Develop and implement efficient workflows and manage inventory of laundry supplies, chemicals and equipment
• Track and report on productivity, quality and labour cost metrics
• Manage the uniform programme: measure and size colleagues' uniforms, track uniforms for new hires and run an effective return policy
• Handle guest feedback and concerns about the guest laundry programme professionally
• Prepare quarterly linen inventories, hold monthly communication meetings and coach the Laundry and Valet team with performance reviews
• Maintain a safe and hazard-free workplace and promote laundry and valet achievements

Required profile

• Experience in laundry operations or a similar supervisory role
• Proven track record of managing and motivating teams
• Familiarity with inventory management and basic budget oversight
• Knowledge of safety and sanitation regulations

Required skills

• Strong knowledge of laundry processes, textile care standards and equipment operation
• Quality control, attention to detail and problem-solving
• Excellent communication and interpersonal skills