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Operations Manager

Emdad By Elm · La Mecque

Nouveau
Onsite 🇬🇧 English

Description du poste

About the role

The Operations Manager will lead and optimise daily operations of a transport project in Makkah, ensuring operational readiness, compliance with contractual standards and a high-quality passenger experience. This role requires close coordination with clients, government authorities and external partners.

Key responsibilities

  • Oversee fleet deployment, route optimisation and station management on a daily basis.
  • Supervise drivers, field operations and customer-service teams to maintain performance standards.
  • Ensure compliance with quality, health, safety and environment (HSE) regulations.
  • Act as primary liaison with client entities, government authorities and partners.
  • Monitor operational schedules, trip timings and service reliability against KPIs.
  • Manage operational contracts, monitor supplier and contractor performance.
  • Supervise ticketing systems and track daily operational revenue.
  • Prepare and deliver daily, weekly and monthly operational reports.
  • Identify and mitigate operational risks and resolve field challenges.
  • Lead the pilot phase and subsequent official launch of the project.
  • Propose and implement initiatives to improve efficiency and cost-effectiveness.

Required profile

  • Bachelor’s degree in Engineering, Business Administration, Transportation Management or a related field.
  • Minimum 5 years of experience managing transportation, large-scale infrastructure or major field-service projects.
  • Proven track record in public transport or government projects (highly preferred).
  • Fluent Arabic and professional English proficiency.

Required skills

  • Strong operational planning and execution capabilities.
  • Exceptional leadership and field-team management.
  • Solid understanding of government regulations and contract management.
  • Proficiency in data analysis, reporting and KPI tracking.
  • Excellent communication and stakeholder-management skills.
  • Ability to thrive in a high-pressure, dynamic environment.

Questions fréquentes

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Emdad By Elm

La Mecque