Operations Support Manager

About the role

The Chartered Institute for Securities & Investment (CISI) is establishing a full‑time presence in Riyadh to support its strategic partnership with the Financial Academy. We are seeking a customer‑centric Operations Support Manager to oversee the end‑to‑end experience of exam candidates and to act as the primary liaison between our delivery partners and CISI operations.

Key responsibilities

• Coordinate operational processes for candidates sitting examinations through the Financial Academy.
• Maintain and strengthen relationships with key stakeholders, ensuring seamless customer experiences.
• Collaborate with internal teams to deliver high‑quality service and identify improvement opportunities.
• Engage regularly at events with members, partners, and other stakeholders.
• Support the development of new services and enhancements to existing processes.

Required profile

• Fluent Arabic (essential) and strong English communication skills.
• Customer‑focused with excellent interpersonal abilities.
• Highly organised, resilient, and detail‑oriented.
• Proactive attitude, able to work independently and within a high‑performing team.
• Previous experience in operations or customer service, with project‑management exposure.

Required skills