Reservations Agent (Saudi National)

About the role

The Reservations Agent will join the Reservations Department at Jumeirah Jabal Omar Hotel, providing prompt and professional support to guests booking their stay in the Holy City.

Key responsibilities

• Respond to reservation emails within 24 hours, prioritising current‑month queries.
• Answer incoming calls within three rings, using proper greetings and etiquette.
• Collect complete guest details during booking, including repeat guest status, passport copies, flight information, special occasions and preferences, and update them accurately in the Opera system.
• Read reservation correspondence for special instructions and relay them to the relevant hotel departments.
• Communicate last‑minute changes such as new bookings, cancellations or additional information to the appropriate teams.

Required profile

• Strong communication skills, both written and verbal, with a courteous and professional manner.
• Ability to multitask and work under pressure in a fast‑paced environment.
• Competency in MS Office applications.

Required skills

• Proficiency with MS Office.
• Experience using the Opera reservation system.

What we offer

• Attractive salary paid in Saudi Riyals (SAR).
• Generous food & beverage benefits and reduced hotel rates worldwide.
• Excellent leave, health‑care packages and flights home.