Retail Store Manager – Customer Experience

About the role

As a Retail Store Manager at Apple, you will lead a diverse team to deliver the iconic Apple customer experience. You will coach, develop, and empower team members while ensuring store performance aligns with Apple’s business priorities.

Key responsibilities

• Lead, coach, and develop a high‑performing team, fostering growth and meeting performance goals.
• Participate actively in floor leadership, interacting with customers and team members throughout the store.
• Recruit, train, retain, and manage a diverse workforce.
• Address customer and employee escalations, partnering with leadership and People partners as needed.
• Plan and execute operational strategies to achieve store performance targets.
• Uphold Apple policies, protect company assets, and maintain confidentiality of business and customer information.
• Promote an inclusive environment and model Apple’s values of diversity and respect.

Required profile

• Availability to work nights, weekends, and public holidays as required by store operations.
• Fluency in English and the local language, both written and spoken.
• Proven experience leading teams in retail, sales, or a related field.
• Ability to exceed goals, persist through challenges, and follow through on commitments.
• High integrity, trust‑building, and sound decision‑making skills.

Required skills

What we offer

• Opportunity to work for a globally recognized brand known for innovation.
• Inclusive culture that values diversity and personal growth.
• Competitive compensation and benefits aligned with Apple standards.