Sales Associate – Luxury Retail

About the role

The Sales Associate is the front‑line ambassador of the Coach brand, delivering an elevated, personalized shopping experience in a luxury retail environment. You will engage customers, meet sales targets and support daily store operations.

Key responsibilities

• Represent Coach according to the Guide to Style and Service standards.
• Build lasting client relationships through personalized styling and product expertise.
• Drive sales via cross‑selling, upselling and tailored recommendations.
• Utilize mobile POS, clienteling tools and social‑selling platforms, including short‑form video.
• Develop and execute personal sales plans to meet individual and team KPIs.
• Maintain the sales floor and stockroom – cash wrap, inventory processing, replenishment and visual merchandising.
• Process transactions efficiently, including purchases, returns, exchanges and online pickups.
• Support inventory cycles – receive shipments, stock shelves and manage product movement.
• Collaborate with teammates and participate in brand initiatives, training and inclusion activities.

Required profile

• At least 1 year of sales experience, preferably in luxury retail.
• Strong knowledge of fashion trends and competitors.
• Ability to work at a fast pace and lift up to 25 lb regularly (up to 50 lb occasionally).
• Fluent English communication skills.

Required skills

• POS operation and mobile POS devices.
• Basic computer proficiency with iPad or laptop.
• Walkie‑talkie usage.
• Social‑media savvy, including live‑stream shopping and short‑form video.
• Clienteling and data acquisition tools.