Spa Manager - 5-Star Boutique Luxury Hotel

About the role

A 5-star boutique luxury hotel in Riyadh is looking for a Spa Manager to oversee the full operations of its spa and wellness facility. The role ensures exceptional customer experiences through high-quality services, effective team management and adherence to hygiene and safety standards, and calls for strategic planning, service innovation and strong collaboration with other departments.

Key responsibilities

• Supervise and manage daily spa operations, including cleanliness, maintenance and guest satisfaction
• Schedule spa facility usage to ensure smooth operation and peak efficiency
• Maintain the highest standards of service quality
• Prepare the annual budget with the Rooms Division and oversee cost control; analyse service revenues and take action to meet financial goals
• Introduce and update service offerings based on guest preferences and industry trends
• Collaborate with health and wellness professionals for specialised services or private sessions
• Evaluate guest satisfaction regularly and adapt services to feedback
• Lead recruitment, training and continuous development of spa staff, and organise shifts according to guest demand and peak times
• Work with the Marketing Department on promotions and guest engagement, and develop internal promotions and exclusive offerings to increase footfall and loyalty
• Handle guest concerns or complaints and take part in executive meetings on spa performance

Required profile

• Diploma or degree in Spa Management, Hospitality or a related field preferred
• Additional certifications in Beauty Therapy, Massage or Wellness highly advantageous
• Minimum 5 years of experience in health club or hotel spa management; pre-opening experience preferred
• Willingness to work in Riyadh, Saudi Arabia, and flexibility during high-demand seasons
• Target joining date is this month

Required skills

• Strong verbal and written communication skills
• Budget preparation and cost control
• Team leadership and training