Support Engineer – EMEA (Saudi Nationals Only)

About the role

Support Engineer, EMEA (Saudi Nationals Only) – Mavenir is seeking a talented professional to join the EMEA Operations Team in Saudi Arabia. The role provides focused technical expertise to EMEA customers and operations teams on mOne products and deployments, acting as the key technical interface between customers, Operations, and R&D.

Key responsibilities

• Build strong relationships with R&D teams and act as the key support interface to R&D.
• Support customers in replacing faulty hardware components and executing acceptance testing.
• Investigate issues thoroughly using logs, test tools, and coding knowledge before escalation.
• Resolve customer issues within contracted SLAs and provide regular status updates.
• Produce customer and support documentation and technical reports.
• Provide technical support to R&D, Delivery, and Operations teams during design, implementation, and testing phases.
• Coach internal teams on product capabilities and end‑to‑end solutions.
• Review and maintain technical quality documentation.

Required profile

• Solid experience with UNIX environments (Solaris or Red Hat Linux) and UNIX system administration.
• Proven coding experience.
• Experience installing, upgrading, and configuring hardware and software.
• Understanding of software engineering principles and SIP protocol.
• Experience with HP and Sun platforms.
• Knowledge of IP networking and Cisco router configuration.
• Mobile network experience preferred.
• Experience performing onsite hardware replacement activities.

Required skills

• UNIX (Solaris, Red Hat Linux)
• UNIX System Administration
• Coding (unspecified language)
• Hardware installation and upgrade
• Software configuration
• SIP protocol
• HP and Sun platforms
• IP networking
• Cisco router configuration
• Mobile network technologies
• Onsite hardware replacement