Team Leader II - Entry Operations (Aquarabia)

About the role

Aquarabia Qiddiya City is looking for a Team Leader II for Entry Operations within the Guest Operations department. The role manages daily operations such as welcoming guests, ensuring smooth arrival and exit processes and managing access control, with a focus on first impressions, guest transportation coordination and safe, efficient use of turnstiles and Aqua Fast Pass.

Key responsibilities

• Ensure the safety and wellbeing of guests and staff, enforce park policies and oversee ticketing, guest services, park access, VIP/group experiences and cabana rentals, including staffing, scheduling and process optimization.
• Welcome guests warmly and support a smooth entry and exit process.
• Operate and monitor turnstiles, verify tickets and wristbands, manage re-entry validation, oversee Adventure Experiences and Aqua Fast Pass access.
• Assist with guest transportation logistics, give directions to transport, parking and shuttles, and manage queues during peak times.
• Keep arrival and access areas clean and organized, and thank guests sincerely.
• Act as main contact for VIP/VVIP arrivals, special requests and guest feedback or complaints, handling escalations professionally.
• Provide accurate information on park hours, attractions and services, escalating when needed.
• Collaborate with Security, Transportation, Guest Services and other departments, and help run the park's contact center and support services.
• Help develop the guest services team through training and performance management, and act as a Department Duty Manager on a rotational basis.
• Maintain accurate records and reports, support emergency response at access points and perform additional duties as assigned.

Required profile

• High school diploma or equivalent.
• 1-2 years' experience in Entry Operations, Access Control, Crowd Control, Guest Services or similar roles, preferably in a water theme park or event setting.
• Fluent Arabic and excellent English.

Required skills

• Strong communication and interpersonal skills with a welcoming demeanor.
• Organizational and time management abilities; ability to handle high pressure and manage guest flows.
• Ability to develop and implement training and operating procedures.
• Leadership, problem-solving, attention to detail and teamwork.