Assistant Manager – Training

About the role

The Assistant Manager – Training supports the development and delivery of employee training programs to drive business results. You will work closely with operational leaders to identify learning needs, design curriculum, and ensure training effectiveness across the organization.

Key responsibilities

• Promote and communicate training opportunities to all employees.
• Facilitate training sessions covering product knowledge, company philosophy, customer service, and leadership skills.
• Monitor enrollment, attendance, and participant progress.
• Partner with managers to assess skill transfer and impact on performance.
• Collect and analyze feedback, guest satisfaction data, and comment cards to identify improvement areas.
• Assist in developing training plans, budgets, and guidelines aligned with business objectives.
• Observe service behaviors, provide feedback, and support continuous improvement.

Required profile

• 2‑year degree in Human Resources, Hospitality, Business Administration or related field, plus 1 year HR or related experience, and a certified trainer credential; OR a 4‑year bachelor’s degree in the same fields with a certified trainer credential (no experience required).

Required skills

What we offer

• Full‑time, onsite position in Jeddah.
• Opportunity to shape learning initiatives in a hospitality‑focused environment.