Assistant Manager – Training

About the role

The Assistant Manager – Training supports the identification and delivery of learning solutions that enable employees to meet Marriott’s service standards and business objectives. The role focuses on designing, delivering, and measuring training programs across product knowledge, customer service, and leadership.

Key responsibilities

• Administer and promote employee training programs, ensuring staff understand guest expectations and service standards.
• Evaluate training effectiveness by monitoring attendance, gathering feedback, and measuring impact on guest satisfaction and operational performance.
• Develop training plans and budgets, identify performance gaps, and align programs with business indicators and brand values.
• Assist in managing the training budget, controlling expenses, and coordinating with HR and finance to meet financial goals.

Required profile

• 2‑year degree in Human Resources, Hospitality, Business Administration or related field with at least 1 year of HR or training experience, **or** a 4‑year degree in the same fields with a certified trainer qualification (no experience required).
• Certified trainer status and ability to apply adult‑learning principles.

What we offer

• Meals provided during duty and on days off.
• Accommodation provided when required.
• Equal‑opportunity employment in a diverse, global hospitality brand.