Customer Service Officer

About the role

We are seeking a dedicated and customer‑focused Customer Service Officer to join our team in Riyadh, Saudi Arabia. You will provide exceptional support to our valued customers, ensuring their satisfaction and upholding our reputation for excellence.

Key responsibilities

• Serve as the primary point of contact for customer inquiries, concerns, and requests.
• Respond promptly and professionally via phone, email, and chat.
• Analyze and resolve customer issues efficiently, escalating complex problems when necessary.
• Maintain accurate records of interactions and transactions using CRM software.
• Collaborate with cross‑functional teams to ensure timely resolution of concerns.
• Identify and communicate recurring issues to management for process improvement.
• Provide product and service information, assisting customers with selection and purchasing decisions.
• Process orders, refunds, and exchanges in line with company policies.
• Participate in ongoing training to stay updated on products, services, and policies.
• Contribute to a positive team environment by sharing best practices and supporting colleagues.

Required profile

• Bachelor's degree in Business Administration, Communications, or a related field.
• Proven experience in customer service, preferably in a similar industry.
• Fluency in English and Arabic, both written and spoken.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Customer‑oriented mindset with a friendly and empathetic approach.
• Excellent time‑management and organizational skills.
• Adaptability to changing priorities and ability to work under pressure.
• Knowledge of industry‑specific practices and trends (preferred).
• Commitment to continuous learning and professional development.

Required skills

• CRM software
• Microsoft Office Suite