Customer Service Agent
Jobs for Humanity · Riyadh
Job description
About the role
As a Customer Service Agent at Keeta, you will be the first point of contact for customers, assisting with order placement, handling inquiries, and resolving delivery issues to ensure a positive experience.
Key responsibilities
- Handle customer inquiries and complaints via phone, chat, email, or other channels.
- Provide detailed information about products and services, assist with order modifications and cancellations.
- Track delivery status and coordinate with logistics, sales, and technical teams to ensure timely deliveries.
- Resolve issues related to delivery, payment, or service dissatisfaction.
- Collect and report customer feedback to improve service quality.
- Participate in training sessions and work flexible shifts within a 24‑hour window.
Required profile
- Bachelor’s degree (recent graduates encouraged to apply).
- 0–1 years of experience; fresh graduates welcome.
- Saudi national with fluency in Arabic and English.
- Typing speed of at least 40 WPM.
- Strong problem‑solving ability and customer‑focused attitude.
- Ability to multitask, prioritize and manage time effectively.
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Published 1 hour ago
Expires 1 month from now
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Jobs for Humanity
Riyadh