D365 Implementation Manager – Saudi Arabia & UAE (9‑Month Contract)

About the role

This 9‑month contract position is responsible for delivering Microsoft Dynamics 365 (D365) deployments across factories and selling entities in Saudi Arabia and the UAE. The Implementation Manager bridges programme delivery and site execution, ensuring sites are ready, resilient, and supported through go‑live and early adoption.

Key responsibilities

• Develop and maintain detailed implementation plans for each site, tailoring a central programme template to local operational needs.
• Lead and coordinate site‑level preparation activities across Production, Supply Chain, Engineering, Quality, Contracts, HR, and Finance.
• Own cutover planning, including checklists, resource plans, and runbooks aligned with central guidance.
• Define, track, and close readiness activities and dependencies to ensure technical and operational readiness.
• Serve as the primary interface between the central programme and local site teams, managing timelines, issue resolution, and change requests.
• Collaborate with functional leads and SMEs to validate business scenarios, test outcomes, and legacy system transition requirements.
• Identify, document, and manage site‑specific risks, assumptions, issues, and dependencies (RAID), escalating as needed.
• Coordinate governance routines, readiness checkpoints, go/no‑go decisions, Early Life Support preparation, and post‑go‑live stabilisation.
• Apply structured change‑management techniques to support adoption, communication rollouts, and localized training.
• Track and report implementation KPIs, SLAs, and post‑go‑live support metrics.
• Contribute to lessons‑learned sessions and feed improvements back to the central programme.

Required profile

• Proven track record delivering enterprise‑wide ERP implementations in engineering, design, or manufacturing organisations.
• PMI or Prince2 project‑management qualification.
• Ability to manage large, complex projects with multiple work streams.
• Strong understanding of production, supply‑chain, and finance processes.

Required skills

• Microsoft Dynamics 365 (D365)
• ERP implementation
• Project Management (PMI/Prince2)
• Cutover planning
• Risk and issue management
• Change management