Duty Manager – Front Office Leader (Saudi National)

About the role

As a Duty Manager at SLS The Red Sea, you will be the visible face of the hotel during your shift, ensuring every guest experience feels effortless, personal, and unforgettable. You will lead the Front Office team, coordinate with other departments, and uphold the bold, vibrant spirit of the property.

Key responsibilities

• Maintain a strong presence in the lobby, engaging with guests and supporting Front Office staff throughout the shift.
• Welcome VIPs, regular guests, and loyalty members, recognizing preferences and personalising experiences.
• Handle guest feedback, concerns, and complaints promptly, ensuring professional resolution and proper documentation.
• Oversee smooth check‑in and check‑out processes, room allocation, and overall Front Office operations.
• Coordinate with housekeeping, food & beverage, and other departments to resolve unexpected situations.
• Represent hotel leadership on shift, making confident decisions and guiding the team.

Required profile

• Minimum 24 months (2 years) of experience in Front Office or hospitality management.
• Saudi national, as indicated in the title.
• Strong leadership presence, excellent communication, and ability to make quick, effective decisions.

Required skills

• Credit procedures
• Guest services
• Reservations
• Cashiering
• Front Office operations
• Room management
• Opera PMS
• Microsoft Office