Front Desk Agent
Rotana Hotels & Resorts
Job description
About the role
Rotana Hotels & Resorts is seeking a dynamic Front Desk Agent to deliver professional, guest‑focused service. You will be the first point of contact, ensuring each guest’s stay is memorable from arrival to departure.
Key responsibilities
- Provide prompt, courteous service and achieve high customer satisfaction.
- Greet guests by name, escort them to rooms, and conduct hotel familiarisation.
- Answer enquiries about hotel activities, local attractions, promotions, and services.
- Maintain awareness of daily rate levels and occupancy.
- Administer cashiering standards, process check‑in/check‑out, and post incidental charges using Front Office systems.
- Protect guest privacy and uphold hotel policies and service standards.
Required profile
- Degree in hospitality or related field.
- Previous Front Office experience in a hotel environment.
- Excellent written and verbal English; additional language is a plus.
- Strong interpersonal, problem‑solving, and teamwork abilities.
- Ability to work under pressure in a fast‑paced, multicultural setting.
Required skills
- Front Office systems
- Opera
- Cashiering standards
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Published 1 month ago
Expires 1 week from now
23 views · 0 interested
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Rotana Hotels & Resorts