Front Desk Agent

About the role

Rotana Hotels & Resorts is seeking a dynamic Front Desk Agent to deliver professional, guest‑focused service. You will be the first point of contact, ensuring each guest’s stay is memorable from arrival to departure.

Key responsibilities

• Provide prompt, courteous service and achieve high customer satisfaction.
• Greet guests by name, escort them to rooms, and conduct hotel familiarisation.
• Answer enquiries about hotel activities, local attractions, promotions, and services.
• Maintain awareness of daily rate levels and occupancy.
• Administer cashiering standards, process check‑in/check‑out, and post incidental charges using Front Office systems.
• Protect guest privacy and uphold hotel policies and service standards.

Required profile

• Degree in hospitality or related field.
• Previous Front Office experience in a hotel environment.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal, problem‑solving, and teamwork abilities.
• Ability to work under pressure in a fast‑paced, multicultural setting.

Required skills

• Front Office systems
• Opera
• Cashiering standards