Front Desk Officer – Receptionist

About the role

Fast Fit EMS Fitness is looking for a friendly and professional Front Desk Officer to be the first point of contact for visitors and members at its Jeddah location. You will play a key role in creating a welcoming atmosphere while supporting daily administrative tasks.

Key responsibilities

• Greet visitors and direct them to the appropriate area within the facility.
• Provide basic information about services and answer client inquiries.
• Route incoming phone calls to the correct departments and handle simple phone inquiries.
• Address and resolve client complaints or forward them to the relevant person.
• Schedule and manage pre‑booked appointments to avoid overlaps.
• Assist clients with any issues related to services or products.
• Guide clients around the facility and advise on product choices.
• Maintain a polite and professional interaction with clients and colleagues to foster a positive work environment.

Required profile

• High school diploma or equivalent.
• Previous experience in customer service or front‑desk roles, preferably in fitness or hospitality.
• Friendly, confident communication skills.
• Ability to handle member inquiries, registrations, and basic sales.
• Presentable appearance and a positive attitude.

Required skills

• Booking systems
• MS Office
• CRM software

What we offer

• Competitive salary, benefits, and incentives.
• Comprehensive health coverage.
• Exceptional work environment with specialized training.
• Career growth opportunities, including global prospects.
• 30 days of paid annual leave.