Front Office Manager (Saudi Only)

About the role

Radisson Hotel Group is hiring a Front Office Manager for Mansard Riyadh, a Radisson Collection hotel, based in Riyadh. The manager leads the Front Office operation and ensures guests receive a seamless, luxurious experience from arrival to departure, while maintaining high standards of hospitality, operational excellence and service quality. The position is open only to Saudi nationals.

Key responsibilities

• Oversee daily Front Office operations (Reception, Guest Services, Concierge, Bell Desk, arrival and departure) and maintain service quality across every guest touchpoint
• Handle guest feedback, service recovery and complaints professionally, and build relationships with guests, VIPs and long-stay residents
• Recruit, train, coach and develop the Front Office team, leading briefings, meetings, coaching and performance reviews
• Monitor Front Office performance against operational and guest satisfaction KPIs, drive upselling, room revenue and loyalty programme enrolments, and work with Reservations, Revenue Management, Sales and Finance
• Use the Property Management System (PMS) accurately and efficiently, and ensure compliance with brand standards, hotel policies, local regulations, health and safety and security requirements
• Coordinate with Housekeeping, Food & Beverage, Engineering and Security on VIP arrivals, group movements and bespoke requests

Required profile

• Saudi national with 6-10+ years of progressive Front Office experience, including leadership roles
• Experience in luxury hotels, resorts or lifestyle hospitality; pre-opening or resort experience highly desirable
• Hospitality Management degree or relevant qualification preferred
• Ability to thrive in a remote resort environment with a hands-on leadership approach

Required skills

• Understanding of Front Office operations, guest experience and luxury service standards
• Experience with PMS systems and operational reporting
• Leadership, communication, team development and problem-solving skills