Guest Experience Agent – Edition Hotel
Marriott (KSA)
Job description
About the role
The Guest Experience Agent provides front‑line support to hotel guests, handling inquiries and requests across multiple communication channels. This role ensures a seamless and personalized experience for every guest while upholding Marriott’s service standards.
Key responsibilities
- Answer and process guest requests via telephone, email, chat and mobile devices.
- Operate the telephone switchboard, manage wake‑up calls and direct calls to appropriate extensions.
- Log guest issues in the system, coordinate with departments such as Bellperson or Housekeeping and follow up to ensure resolution.
- Provide information on room features, hotel amenities and local attractions, and assist with internet and entertainment access.
Required profile
- High school diploma or GED equivalent.
- No prior work experience required.
- No supervisory experience required.
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Published 6 hours ago
Expires 1 month from now
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Marriott (KSA)
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