Guest Experience Agent – Edition Hotel

Marriott (KSA)

New

Junior 🇬🇧 English

Job description

About the role

The Guest Experience Agent provides front‑line support to hotel guests, handling inquiries and requests across multiple communication channels. This role ensures a seamless and personalized experience for every guest while upholding Marriott’s service standards.

Key responsibilities

Answer and process guest requests via telephone, email, chat and mobile devices.
Operate the telephone switchboard, manage wake‑up calls and direct calls to appropriate extensions.
Log guest issues in the system, coordinate with departments such as Bellperson or Housekeeping and follow up to ensure resolution.
Provide information on room features, hotel amenities and local attractions, and assist with internet and entertainment access.

Required profile

High school diploma or GED equivalent.
No prior work experience required.
No supervisory experience required.

Questions fréquentes

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Published 2 hours ago

Expires 1 month from now

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