Guest Service Supervisor – Airport Lounge

About the role

As a Guest Service Supervisor you will lead daily operations within Plaza Premium Group’s airport lounges, ensuring every traveler receives a seamless and welcoming experience. You will work closely with lounge management to uphold service standards, guest satisfaction, and operational efficiency across Saudi Arabian locations.

Key responsibilities

• Supervise guest check‑in and admission procedures, adhering to company policies and Saudi regulatory requirements.
• Greet, receive, and bid farewell to guests in a professional, courteous manner.
• Handle guest enquiries, feedback, and complaints, ensuring prompt resolution and service recovery.
• Guide and support Guest Service Officers in daily operations and customer interactions.
• Monitor lounge areas for cleanliness, comfort, and readiness at all times.
• Coordinate with housekeeping, maintenance, and kitchen teams to address operational issues.
• Oversee cash handling, billing, and accurate record‑keeping in line with company procedures.

Required profile

• Passionate about delivering exceptional customer service.
• Ability to listen, act quickly, and think innovatively.
• Strong communication skills and willingness to share ideas.
• Commitment to treating every guest with kindness and respect.

Required skills

What we offer

• Opportunity to work in a global, fast‑moving hospitality environment.
• Collaboration with colleagues from around the world.
• Supportive culture that values diversity, integrity, and pride in the travel industry.