Head of Operations

About the role

This senior leadership position will shape and scale the operational foundation of a global, fully remote financial services organization. Based in Saudi Arabia, you will oversee critical functions such as payments, reconciliations, business operations, and digital asset settlement, ensuring efficiency, resilience, compliance, and exceptional service delivery.

Key responsibilities

• Develop and execute a comprehensive operations strategy aligned with business objectives, focusing on scalability, efficiency, quality, and compliance.
• Lead core operational areas including payments, treasury operations, reconciliations, card operations, back‑office processes, and overall business operations.
• Own operational performance by establishing clear metrics, controls, and continuous improvement initiatives.
• Drive process optimisation, automation, and transformation using technology, data, and AI‑enabled solutions.
• Create and implement standard operating procedures to improve consistency, efficiency, and visibility.
• Build, mentor, and develop a high‑performing operations team, fostering accountability and collaboration.
• Partner with compliance, risk, and financial crime teams to ensure regulatory adherence and internal policy compliance.
• Establish operational risk management frameworks, including monitoring, reporting, controls, and audit readiness.
• Oversee end‑to‑end digital asset settlement operations, covering reconciliation, wallet management, custody controls, and crypto‑fiat processes.

Required profile

• 10+ years of progressive experience leading operations in banking, fintech, financial services, or wealth management environments.
• Proven ability to scale complex operational functions within regulated financial services.
• Strong strategic thinking with a focus on operational excellence, automation, risk management, and people leadership.

Required skills