IT Coordinator

About the role

As an IT Coordinator at Hilton, you will be the first line of technology support for our hotel operations, ensuring that guests and staff experience seamless connectivity and reliable equipment throughout their stay.

Key responsibilities

• Respond promptly to technology equipment and connectivity service requests, maintaining compliance with Hilton Technology Network (HTN) standards.
• Maintain and manage inventory of hardware, software, and related assets.
• Install, set up, and dismantle A/V, communication, networking, and IT equipment in guest rooms, meeting spaces, and back‑of‑house areas.
• Provide end‑user training and technical assistance for hardware and software issues.
• Process equipment and service billing for guests, handling adjustments and ensuring satisfaction.
• Document repairs, routine maintenance, and special service requests, flagging items that need further attention.

Required profile

• A passion for hospitality and delivering memorable guest experiences.
• Integrity, teamwork, ownership, and a sense of urgency.
• Strong communication skills and a customer‑focused mindset.

Required skills

• Experience with installing and maintaining IT, A/V, and networking equipment.
• Ability to manage hardware and software inventories.
• Basic troubleshooting and end‑user support capabilities.