IT Technical Support Engineer

About the role

We are seeking an experienced IT Technical Support Engineer to provide global Windows OS and server support, ensuring smooth operation of applications, security patches, and network services.

Key responsibilities

• Provide frontline support for technical escalations and resolve tickets efficiently.
• Manage software and hardware licensing, packaging, and deployment.
• Maintain OS security patches, network security, account and share management, and storage systems.
• Identify and implement process improvements and new system implementations.
• Develop technical solutions to meet operational improvement needs.
• Collaborate with business and development teams to align technology with industry trends.

Required profile

• Strong background in evaluating and optimizing workstations and applications.
• Senior‑level escalation point across multiple technology domains.
• Experience with A/V hardware and multimedia devices.
• Relevant certifications such as CCNA, Network+, MCSE or MSCA preferred.

Required skills

• Windows OS and Server administration.
• OS security patch management.
• Network security, firewalls, proxies, WAN optimization.
• PowerShell, SQL, VBScript, batch, C# scripting.
• Software/hardware licensing, packaging and deployment.
• Desktop and server hardware knowledge.