Key Account Executive

About the role

The Key Account Executive supports business growth and customer relationship management within the Commercial Department. The role focuses on handling customer inquiries, following up on business opportunities, maintaining CRM discipline, and supporting sales reporting.

Key responsibilities

• Manage customer inquiries and follow up on potential business opportunities.
• Maintain and update all leads, opportunities, meetings, follow‑up actions, and customer communications in the CRM system.
• Coordinate customer meetings, site visits, and account follow‑up activities.
• Follow up with customers on submitted quotations, pending decisions, and renewals.
• Support the development of key accounts and identify upselling and cross‑selling opportunities.
• Coordinate internally with Commercial, Operations, and Finance to ensure timely response to customer requirements.
• Escalate any customer, operational, or coordination issues affecting opportunity progress or account continuity.
• Assist in preparing the Sales Pack and related monthly reporting inputs.
• Ensure full compliance with CRM discipline and reporting requirements.

Required profile

Required skills

• CRM