Landside Operations General Manager

About the role

DACO is looking for a Head of Landside Operations in Dammam who will oversee and manage all aspects of terminal operations, curbside operations and customer service within the landside division. The role ensures a seamless passenger flow, maintains high service standards and leads a diverse team while driving continuous improvement in processes and customer experience.

Key responsibilities

• Develop and implement strategic plans for landside operations, set KPIs and track performance, leading responses to operational disruptions and emergencies
• Oversee terminal and curbside operations, including passenger flows, ground transportation, parking and curbside management, ensuring safety, security and regulatory compliance
• Manage third-party vendor contracts and SLAs, and ensure facilities, equipment and systems function properly
• Engage with airlines, ground handling agents and other stakeholders, and represent DACO with regulators and industry groups
• Lead, mentor and train the landside team, set performance expectations and give regular feedback
• Manage the landside budget, identify cost-saving opportunities and report financial performance to senior leadership
• Ensure compliance with aviation regulations and safety standards, run audits and inspections, and adopt new technologies and continuous improvement initiatives

Required profile

• Bachelor's degree in Aviation Management, Business Administration, Transportation or a related field
• At least 12 years of total experience in airport operations, with a significant part in a management or leadership role
• Preferred: Accredited Airport Executive (AAE)
• Arabic and English