Maintenance Technician - Lifts

About the role

KONE is hiring a Maintenance Technician in Makkah, responsible for planned maintenance, callouts and service repairs of lifts and related equipment. The role covers customer relationship management, safe service operations, site risk management and accurate back reporting of work performed.

Key responsibilities

• Manage customer relationships through quality service, proactive on-site communication (ETA, work performed) and accurate, real-time back reporting of work at equipment level.
• Ensure equipment safety and performance, manage the site environment during service, identify site risks and escalate high-risk situations immediately.
• Carry out planned maintenance, callouts and service repairs within schedule, time limits and quality standards, and plan workload with the service supervisor.
• Raise sales leads to the supervisor, submit time sheets, and report work precisely and on time.
• Manage proximity stock, identify spare parts needs and request them from the supervisor; keep tools, van and instruments safe and maintained.
• Contribute to product, method and safety improvements by giving feedback to the PCM organisation and supervisor.
• Keep supervisors informed, attend proposed training, and may be asked to train or coach people nominated by the supervisor.

Required profile

• Diploma or high school education in electrical or mechanical fields.
• Excellent communication skills with a multi-nationality team.
• Minimum 3 years of experience in the field.
• Familiarity with lifts and associated technology.
• Open to Saudi nationals only, in line with current labour regulations.