Operations Manager - ABB Academy

About the role

This is a hands-on Operations Manager role in a newly established ABB Academy in Riyadh, reporting to the Managing Director of ABB Academy Saudi Arabia. The role runs the day-to-day operations of the academy and owns the learning operation end-to-end: cohorts, trainers, curriculum readiness, learners, visitors, facilities, systems, safety and compliance. The incumbent builds the operation from the ground up, setting up processes, systems and routines and documenting them as standard operating procedures.

Key responsibilities

• Lead overall Academy operations, ensuring excellence in Care, Customer, Cost and Cash performance, and drive customer satisfaction, continuous improvement and operational reporting.
• Manage end-to-end training delivery, including annual training planning, cohort lifecycle management, learner experience, capacity utilization and customer retention.
• Oversee trainer management and development, including trainer coordination, credential management, Train-the-Trainer programs and team coaching and performance support.
• Ensure curriculum quality, accreditation and compliance, manage content partners, course readiness, curriculum control, LMS administration, audit readiness and HSE standards.
• Drive stakeholder engagement and value chain performance, including customer interactions, events, enrollment processes, KPI monitoring, operational risk management and continuous value chain improvement.

Required profile

• Bachelor's degree in Engineering, Business Administration, Education Management or a related discipline, with a strong foundation in operational and organizational management.
• Minimum 7 years of operations experience, preferably in training, education, industrial, energy or technology-driven environments.
• Demonstrated leadership and professional competencies, including integrity, accountability, sound judgment, customer focus, resilience under pressure and a hands-on approach.

Required skills

• Proficiency in English and Arabic.
• Working knowledge of Learning Management Systems (LMS), scheduling tools, Microsoft 365 and Excel-based reporting dashboards.
• Knowledge of training and accreditation frameworks, including experience managing multiple concurrent cohorts and familiarity with TVTC licensing, Masar, HADAF and Saudi accreditation requirements.