Operations Officer

About the role

CMA CGM is expanding its operations in Saudi Arabia and seeks an Operations Officer to support vessel port calls, documentation, and cargo handling in Jeddah. The role ensures smooth coordination between port authorities, agents, and internal teams while maintaining compliance with all regulatory requirements.

Key responsibilities

• Coordinate vessel port calls with port authorities, agents, and internal teams.
• Ensure compliance with statutory formalities, declarations, and regulatory requirements through system follow‑ups.
• Manage and process all documentation related to vessel arrival and departure (customs, immigration, quarantine) via digital platforms such as Fasah.
• Liaise with stevedore planning teams to monitor cargo operations and ensure smooth execution.
• Prepare and submit special cargo documentation (Dangerous Goods, Reefer, OOG, etc.) in coordination with operations teams.
• Coordinate with ship chandlers and service providers to arrange delivery of supplies to vessels.
• Handle crew‑related documentation including sign‑on/sign‑off, medical cases, and immigration requirements.
• Process approvals for ship spares, equipment, and other onboard requirements through customs systems.
• Monitor reefer container reports and coordinate with technical teams for maintenance requirements.
• Ensure completion and collection of operational certificates and documentation from relevant stakeholders.
• Manage all required uploads and approvals through Fasah and coordinate with port authorities for port clearance.
• Prepare and submit weekly and monthly operational reports to the Operations Manager.

Required profile

• University degree in Supply Chain Management or a related field.
• 3‑5 years of experience in the shipping line industry.
• Fluent English.
• Strong attention to detail, highly organized and committed.
• Good interpersonal, analytical and problem‑solving skills.

Required skills

• Proficiency with the Fasah digital platform for customs and port clearance.
• Experience using customs and immigration electronic systems.