Operations Tech SME – Quick Commerce

About the role

We are seeking an Operations Tech Subject Matter Expert to support fast‑growing, technology‑enabled commerce operations. You will act as the bridge between Operations, Product, and Tech teams, ensuring smooth launches, stable system workflows, and an exceptional customer experience.

Key responsibilities

• Lead operational readiness and launch activities, verifying that workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues in partnership with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation for operational workflows and customer‑facing promises.
• Coordinate with cross‑functional partners to resolve defects and ensure go‑live readiness.
• Monitor post‑launch performance, escalate issues, and drive root‑cause resolution.
• Identify recurring patterns, propose long‑term fixes, and contribute to continuous‑improvement initiatives.

Required profile

• Bachelor’s degree in Engineering, Computer Science, Operations, or a related field.
• 1–5 years of experience in operations, technical support, or product/tech coordination.
• Proven ability to troubleshoot system or process issues and drive them to resolution.
• Strong written and verbal communication skills and ability to work cross‑functionally.
• Comfort with managing multiple priorities in fast‑paced, ambiguous environments.

Required skills

• Workflow testing
• UAT processes
• Defect validation
• Data validation
• Excel