Procedures & Process Documentation Specialist

About the role

We are looking for a detail‑oriented Procedures & Process Documentation Specialist to design, document and maintain clear, accurate internal procedures for all departments of our digital bank. The role ensures compliance with regulatory requirements, industry standards and internal policies while supporting operational excellence.

Key responsibilities

• Collaborate with department heads to analyze, map and document business processes across Operations, Customer Service, Compliance, IT, Product, Treasury and other areas.
• Draft internal procedures, policies and step‑by‑step work instructions, ensuring clarity, consistency and regulatory compliance.
• Develop templates, flowcharts and visual aids using process‑mapping tools to support process understanding.
• Facilitate workshops and interviews to gather workflow information, identify gaps and recommend improvements.
• Maintain a centralized document management system with version control and regularly update procedures in response to regulatory changes or audits.
• Work with the training team to create training materials and support staff onboarding.
• Provide documentation support for internal audits and regulatory inspections.

Required profile

• Bachelor’s degree in Business Administration, Finance, Risk Management or a related field.
• 3–5+ years of experience in business process documentation, operational risk, compliance or banking/fintech operations.
• Strong knowledge of banking operations, regulatory requirements and risk management frameworks.
• Excellent written and verbal communication skills with the ability to produce clear documentation.
• Ability to work independently and collaboratively in a fast‑paced environment.

Required skills

• Proficiency with process‑mapping tools such as Visio and Lucidchart.
• Experience using document management platforms.