Quality, Safety & Impact Assurance Manager

About the role

The Quality, Safety & Impact Assurance Manager drives an integrated approach to quality, safety and customer experience across service operations. You will ensure consistent delivery, regulatory compliance and high satisfaction levels while leading continuous improvement initiatives.

Key responsibilities

• Develop and manage quality standards and service delivery frameworks.
• Ensure health, safety and risk‑management compliance with relevant regulations.
• Monitor service performance and customer experience metrics.
• Lead audits, inspections and continuous‑improvement projects.
• Analyse feedback, implement corrective and preventive actions (CAPA) and track effectiveness.
• Produce performance dashboards and executive reports for senior leadership.

Required profile

• 5–10 years of experience in quality, operations or service excellence.
• Background in service‑based or project‑based environments.
• Prior exposure to quality management, HSE or customer experience.
• Bachelor’s degree in Business Administration, Engineering, Quality Management or a related field; Master’s degree is a plus.
• Preferred certifications: ISO 9001 Lead Auditor, Six Sigma (Green or Black Belt), NEBOSH/IOSH, Certified Quality Manager (CQM).

Required skills

• ISO 9001 Lead Auditor certification.
• Six Sigma methodology (Green Belt or Black Belt).
• NEBOSH or IOSH safety certification.
• Certified Quality Manager (CQM) or equivalent.