Reservation Agent – Saudi Nationals Only
Accor Plus · Riyadh
Job description
About the role
We are looking for a motivated Reservation Agent to join our team at Novotel Al Anoud in Riyadh. The role focuses on handling individual and group bookings, ensuring a smooth and memorable experience for our guests while supporting the hotel’s revenue goals.
Key responsibilities
- Process reservation requests through Opera/Accor systems for phone, email, website and OTA channels.
- Upsell room categories and promote hotel packages to maximize revenue.
- Maintain accurate reservation records, manage changes, cancellations and no‑shows.
- Prepare daily and weekly reservation reports and monitor arrivals.
- Coordinate with Front Office, Housekeeping, Sales and Revenue teams for group bookings and overbooking situations.
- Handle special guest requests and ensure confidentiality of guest data.
Required profile
- Saudi national, fluent in English (Arabic is a plus).
- Entry‑level or 1 month of experience in hotel reservations or front office.
- Strong communication skills, customer‑oriented attitude and ability to work under pressure.
Required skills
- Opera Accor systems
- Microsoft Excel
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Published 1 month ago
Expires 4 days from now
31 views · 0 interested
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Accor Plus
Riyadh