Restaurant Manager

About the role

Faena Red Sea is seeking an experienced Restaurant Manager to lead floor service during assigned shifts. You will ensure that every guest touchpoint reflects Faena’s distinctive hospitality ethos while maintaining smooth operations across the dining area.

Key responsibilities

• Lead and manage floor service during shifts, guaranteeing guest expectations are met or exceeded.
• Monitor table status, pacing, and service timing in coordination with kitchen and bar teams.
• Conduct pre‑shift meetings to communicate updates, specials, and service priorities.
• Greet guests, engage throughout service, and handle complaints with discretion and empathy.
• Supervise servers, assistant servers, and hosts, providing on‑the‑floor coaching and real‑time support.
• Identify training needs and collaborate with leadership on development initiatives.
• Assist with opening and closing procedures, side‑work completion, and supply level reporting.

Required profile

• Minimum 3 years of experience in a luxury hotel or high‑volume upscale dining environment.
• Forbes 5‑star hotel experience is highly advantageous.
• Proven leadership, coaching, and conflict‑resolution abilities.
• Exceptional guest interaction and service‑recovery skills.

Required skills

• Familiarity with POS systems.
• Experience with reservation management systems.