Senior Consultant - Foodics Black

About the role

Foodics Black is the premium Restaurant Management System of Foodics, a restaurant management ecosystem and payment technology provider founded in 2014 with headquarters in Riyadh. The Senior Consultant owns the complete customer lifecycle: acquiring new customers, implementing the solution, onboarding and training restaurant teams, and managing the ongoing relationship. The role combines business development, solution consulting, implementation coordination, account management and customer success, and is based on site.

Key responsibilities

• Prospect and acquire new customers in fine dining and casual dining, build the sales pipeline, lead discovery meetings and presentations, prepare proposals, negotiate and close deals.
• Own the customer journey after deal closure: run discovery sessions, plan implementation, coordinate with internal teams, remove blockers and ensure customers are ready for go live.
• Lead onboarding and training for restaurant owners, managers, cashiers and waiters, validate readiness and follow up after deployment.
• Act as primary relationship owner: monitor customer health and adoption, run business reviews, prevent churn, expand accounts and represent customer feedback internally.
• Contribute to acquisition, revenue, retention and expansion targets, and share insights with leadership to improve processes.

Required profile

• 3-4 years of experience in SaaS, preferably in sales, business development, implementation, account management or customer success.
• Hands-on restaurant operations experience is a strong plus, especially in fine dining, casual dining, premium hospitality or multi-branch groups.
• Good understanding of restaurant workflows and the challenges of restaurant owners and managers.
• Experience with POS systems, RMS or hospitality SaaS is an advantage; experience coordinating implementations, onboarding and training is preferred.
• Excellent English; Arabic is a strong advantage.
• Willingness to travel within Saudi Arabia as required.

Required skills

• Consultative selling, commercial negotiation, presentation and relationship management.
• Organization, problem solving, prioritization and stakeholder management.
• Ability to work independently and manage multiple priorities.

What we offer

• Competitive compensation with bonuses and the potential for shares.
• Regular training and an annual learning stipend.
• A diverse team of over 30 nationalities working in 14 countries.
• Autonomy, mentoring and challenging goals.