Senior Customer Quality Specialist

About the role

The Senior Customer Quality Specialist will lead the resolution of internal and external customer complaints, ensuring swift corrective actions and continuous improvement of product quality. This role supports Hitachi Energy’s commitment to safety, integrity, and customer satisfaction across its power‑grid solutions.

Key responsibilities

• Manage and resolve customer complaints, coordinating with internal teams and external partners.
• Conduct systematic root‑cause analysis and develop corrective and preventive action plans.
• Maintain customer satisfaction ratings and perform regular customer audits.
• Provide timely updates to customers on quality issues and corrective actions.
• Ensure compliance with all applicable external and internal regulations, procedures, and guidelines.
• Drive continuous improvement initiatives using quality tools and Lean Six Sigma methodologies.

Required profile

• Bachelor’s degree in Electrical or Mechanical Engineering.
• 12–15 years of experience in quality management, preferably in high‑voltage or sub‑station environments.
• Proven ability to handle quality escalations and work cross‑functionally.
• Strong communication, presentation, and decision‑making skills.
• Fluent in spoken and written English.

Required skills

• GIS product knowledge
• HV sub‑station protection and operations
• Quality Control and Quality Assurance
• Quality Management System (QMS) and internal quality auditing
• Quality tools and Root Cause Analysis (RCA)
• Lean Six Sigma methodology
• SAP QM module