Service Manager

About the role

The Service Manager will lead the service department of an established accounting firm in Saudi Arabia, ensuring high‑quality delivery to clients and driving continuous improvement.

Key responsibilities

• Oversee daily operations of the service department, handling client requests efficiently and tracking progress with project management tools.
• Lead, mentor and develop a team of service professionals, fostering a positive culture and enhancing performance.
• Implement and monitor service quality standards, using client feedback and performance metrics to improve processes.
• Collaborate with cross‑functional teams to align service delivery with business objectives.
• Analyze service performance data to identify trends, inform strategic decisions and drive operational excellence.
• Maintain strong client relationships, acting as the primary point of contact for service‑related inquiries.

Required profile

• Demonstrated leadership experience in managing service or client‑facing teams.
• Strong analytical mindset with ability to interpret performance data.
• Excellent communication and relationship‑building skills.
• Commitment to continuous improvement and innovation.

Required skills

• Proficiency with project management tools (e.g., MS Project, Jira).

What we offer

• Training and development programs to support career growth.
• Recognition and rewards for contributions to service excellence.