Supervisor Airport Services - Riyadh

About the role

Emirates is hiring a Supervisor Airport Services in Riyadh. The role ensures that ground handling services are timely, efficient and professional, in line with the airline's commercial, safety and security policies, standards and procedures. It involves supervising and coordinating internal and external agencies such as handling agents, service providers, other airlines and authorities.

Key responsibilities

• Analyse anticipated operational problems such as overbookings, adverse weather, delays, cancellations and crew flight-time limits, and take proactive action to minimise customer disruption.
• Brief handling agents, caterers and other service providers on Emirates' daily requirements, including special handling, and update them as needed.
• Ensure post-flight activity is completed correctly to protect revenue and facilitate handling of customers and dead load at route stations and destinations.
• Respond efficiently to queries, complaints and claims to restore passenger confidence.
• Process baggage claims and control expenditure on damaged baggage replacements and lost baggage claims.
• Support and cover the Emirates Ticket Desk where applicable, undertaking ticketing and reservation duties.
• Coach and develop airport services agents and other personnel, and assist the ASM in staff performance reviews.
• Carry out credit card verification and travel document checks, and support duties in the Emirates lounge when required.
• Liaise with service providers and supervise contracted staff overseeing catering, cleaning and maintenance operations.
• Undertake administrative duties as directed by the Airport Services Manager or Airport Services Officer.

Required profile

• Minimum O Level or equivalent; completed recognised professional training in Customer Service and Ground Operations.
• At least 4 years of airline industry experience, given the outstation requirements.
• Fluent spoken and written English and the local language.
• Legal right to live and work in Saudi Arabia.

Required skills

• Working knowledge of reservations, fares and ticketing, and departure control systems.
• Knowledge of baggage tracing and claims handling.
• Advanced customer service delivery skills.
• Microsoft Word, email and Excel are advantageous.

What we offer

• Competitive salary.