Technical Support Officer

About the role

We are looking for a Technical Support Officer to join Geidea’s customer support team in Riyadh. You will be the first point of contact for users of our POS solutions, handling inquiries through chat, phone and email and ensuring a smooth, positive experience.

Key responsibilities

• Respond promptly to client inquiries via chat, phone and email.
• Escalate and follow‑up with internal teams until issues are resolved.
• Communicate clearly with both technical and non‑technical users.
• Document issues and resolutions accurately in the ticketing system.
• Triage incidents (misconfiguration, retraining, software bug) and report bugs to development.
• Provide remote retraining on software and hardware usage.

Required profile

• 0‑2 years of experience in a SaaS or cloud‑based POS support role.
• Bachelor’s degree or equivalent in IT, Software, Engineering, Networking or related field.
• High fluency in English (spoken and written) and native Arabic speaker.
• Willingness to work flexible shifts in Riyadh.

Required skills

• Experience with ECR and POS devices.
• Familiarity with network printers.
• Knowledge of support ticketing systems.
• Proficiency with remote access software.

What we offer

• Opportunity to work in a fast‑growing FinTech environment.
• Collaborative culture focused on innovation and customer success.