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This job expired on 19/07/2026. It no longer accepts applications.
Technical Support Specialist
HUED | هيود · Riyad
Job description
About the role
We are seeking a Technical Support Specialist to deliver first‑ and second‑level assistance to end‑users, ensuring the smooth operation of IT systems, applications, and devices. The ideal candidate will combine strong problem‑solving abilities with a customer‑focused attitude.
Key responsibilities
- Provide first and second‑level technical support to users.
- Diagnose and resolve hardware, software, network, and system issues.
- Install, configure, and maintain workstations and IT equipment.
- Support enterprise applications and digital platforms.
- Monitor incidents and service requests through ticketing systems.
- Escalate complex issues to relevant technical teams when required.
- Maintain technical documentation and support records.
- Ensure compliance with IT policies, procedures, and security standards.
Required profile
- Bachelor's degree in Information Technology or a related field.
- Minimum 3 years of technical support experience.
Required skills
- IT Support & Troubleshooting
- Windows Operating Systems
- Microsoft 365 Administration
- Active Directory
- Networking Fundamentals (TCP/IP, DNS, DHCP)
- Hardware & Software Support
- Helpdesk & Ticketing Systems
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HUED | هيود
Riyad