Technical Support Specialist

About the role

We are seeking an IT Technical Support Specialist to maintain and support retail technology across multiple store locations. The role involves installing, configuring, and troubleshooting hardware and software, ensuring seamless operation of point‑of‑sale, CCTV, and network infrastructure.

Key responsibilities

• Install, configure, and maintain POS systems and related peripherals.
• Troubleshoot hardware, software, and connectivity issues.
• Support CCTV systems and network infrastructure, including routers, switches, and access points.
• Manage internet connectivity and coordinate with service providers.
• Provide technical support for desktops, laptops, and business applications.
• Monitor and maintain WAN, VPN, and site connectivity.
• Assist with new store openings and system deployments.
• Perform regular maintenance, updates, and system documentation.
• Handle help‑desk tickets and ensure timely issue resolution.

Required profile

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
• 1–2 years of IT technical support experience in the retail sector.
• Good communication skills in Arabic and English.
• Willingness to travel between locations and a valid driver’s license.

Required skills

• POS systems.
• CCTV platforms.
• Networking (routers, switches, access points).
• WAN and VPN technologies.
• Microsoft 365.
• Windows operating system.
• Active Directory.
• ERP systems.
• Ticketing tools.