Workshop Supervisor - BYD

About the role

The Workshop Supervisor leads the day-to-day operation of the workshop floor at Al-Futtaim Automotive's BYD dealership in Saudi Arabia. The supervisor ensures technicians deliver repairs and services to OEM standards, on time and within standard labour hours, and is accountable for technician productivity, throughput, repair quality, safety and housekeeping. The role acts as the operational bridge between Service Advisors, Parts and the Technician team.

Key responsibilities

• Allocate Repair Orders to technicians by skill level, complexity and workload, and monitor work-in-progress to remove bottlenecks and meet delivery promises
• Ensure technicians follow OEM repair manuals, approved diagnostics and standard operating processes, and drive productivity, efficiency and labour-utilization KPIs
• Control workshop flow to optimise bay usage, technician allocation and turnaround times
• Inspect completed repairs before release, investigate technical failures and repeat repairs, and coach technicians
• Ensure proper use of special service tools, diagnostic equipment and OEM-approved methods, and adherence to TSBs, recalls and technical updates
• Supervise, mentor and develop Technicians, Electrical Technicians and PDI Technicians; identify skill gaps and coordinate OEM certification programmes
• Hold daily briefings on workload, safety, technical bulletins and performance expectations, and support discipline, attendance, performance reviews and succession planning
• Enforce HSE standards (PPE, safe lifting, hazardous materials, equipment safety), maintain 5S housekeeping and keep calibration schedules, certifications and safety inspections current
• Coordinate with Service Advisors on approvals, commitments and delays, liaise with Parts on urgent parts and VOR cases, and report daily, weekly and monthly KPIs to the Service Manager

Required profile

• Diploma or Bachelor's degree in Automotive, Mechanical or Electrical Engineering or a related technical discipline
• OEM-certified Master Technician qualification or equivalent advanced certification highly preferred
• Minimum 6-8 years of workshop experience in a franchised automotive dealership, including at least 2 years in a supervisory or team leadership role
• Proven track record managing technician productivity, First Time Right, labour efficiency and customer comebacks in high-volume workshops

Required skills

• Strong knowledge of OEM diagnostic systems, repair procedures, technical manuals and warranty processes
• Proficiency in Dealer Management Systems such as SAP, Kerridge or Autoline
• Ability to read wiring diagrams, schematics and technical service bulletins
• Working knowledge of Microsoft Office for reporting and analysis
• Understanding of EV/HV systems, ADAS calibration and vehicle electronics is highly desirable