Administrative Assistant – Booking Coordinator

About the role

The Administrative Assistant – Booking will support Red Sea Sports & Entertainment (RSSE) in delivering seamless guest booking experiences for its Akun, WAMA and Galaxea activities. You will act as the first point of contact for booking enquiries, maintain accurate records and ensure clear communication between guests and operational teams.

Key responsibilities

• Receive, log and respond to booking enquiries promptly and professionally.
• Maintain booking systems, calendars, schedules, guest details, time slots, amendments and cancellations.
• Prepare and send booking confirmations, updates and relevant information to guests and internal teams.
• Coordinate with operations teams to convey guest requirements, activity details, timings and special requests.
• Monitor schedules to prevent duplicate or overlapping bookings.
• Provide administrative support for reports on bookings, cancellations, attendance and guest requirements.
• Manage the email addresses for each brand and ensure timely responses.
• Assist guests with changes, cancellations and general enquiries while upholding high customer‑service standards.
• Maintain organized records, trackers, shared folders and booking documentation.
• Identify simple improvements in booking administration and data accuracy.

Required profile

• Experience in administrative or booking support roles.
• Strong attention to detail and ability to manage multiple schedules.
• Excellent written communication skills for interacting with guests and internal teams.
• Proactive attitude with a focus on delivering a smooth booking experience.

Required skills