Aftersales Data Analyst

About the role

The Aftersales Data Analyst will turn aftersales data into actionable insights that improve operations and customer experience. You will work closely with senior managers and subject‑matter experts to deliver regular performance reports and support strategic initiatives.

Key responsibilities

• Produce daily, weekly and monthly reports on aftersales KPIs, appointment tracking and productivity.
• Analyse vehicle purchase frequency, model trends and other automotive data to identify patterns.
• Perform exploratory data analysis and apply statistical or machine‑learning methods to uncover hidden insights.
• Create visual dashboards and presentations using Power BI, Excel and other tools for stakeholders at all levels.
• Validate data quality, troubleshoot inconsistencies and ensure reports stay current with business needs.
• Support strategic planning, customer‑engagement initiatives and automation projects within the aftersales department.
• Collaborate with business leaders to define KPIs and build predictive models for market trends and service demand.

Required profile

• Strong analytical mindset with the ability to translate complex data into clear business recommendations.
• Experience working with senior management and cross‑functional teams.
• Attention to detail and proactive problem‑solving attitude.

Required skills

• Power BI
• Advanced Excel
• SQL
• Python
• Machine‑learning techniques
• Data visualization and dashboarding

What we offer

• Opportunity to influence aftersales strategy in a leading automotive brand.
• Access to modern analytics tools and collaborative work environment.