Application Support Engineer (Remote) – $60,000/year

About the role

We are looking for an Application Support Engineer who thrives on complex, ambiguous tickets. You will use AI as a tool, not a crutch, to diagnose and resolve issues that go beyond standard playbooks. This is a fully remote position offering a $60,000 annual salary.

Key responsibilities

• Investigate escalated tickets by reproducing errors, analyzing logs, tracking API calls, and examining JSON payloads.
• Leverage AI to augment troubleshooting while validating its output against real data.
• Maintain ownership of each issue until it is resolved or cleanly escalated, providing clear diagnostic documentation.
• Communicate effectively with customers to resolve tension and deliver accurate solutions.
• Become proficient with multiple products within the first month and continuously expand technical knowledge.

Required profile

• Comfortable working in unclear, mis‑configured environments and handling upset customers.
• Strong judgment under uncertainty and ability to remove personal blockers.
• Willingness to learn several technology stacks quickly.
• Prefer solving the hardest problems rather than following scripted responses.

Required skills

• REST APIs
• JSON
• HTTP status codes (e.g., 401, 404, 429)
• Command‑line interface
• Log analysis

What we offer

• Competitive salary of $60,000 per year.
• Fully remote work environment.
• Opportunity to work with cutting‑edge AI tools.