هذه الوظيفة لم تعد متاحة
انتهت صلاحية هذه الوظيفة في 13/09/2026. لم تعد تقبل الطلبات.
Application Support Engineer (Remote) – $60,000/year
Crossover
وصف الوظيفة
About the role
We are looking for an Application Support Engineer who thrives on complex, ambiguous tickets. You will use AI as a tool, not a crutch, to diagnose and resolve issues that go beyond standard playbooks. This is a fully remote position offering a $60,000 annual salary.
Key responsibilities
- Investigate escalated tickets by reproducing errors, analyzing logs, tracking API calls, and examining JSON payloads.
- Leverage AI to augment troubleshooting while validating its output against real data.
- Maintain ownership of each issue until it is resolved or cleanly escalated, providing clear diagnostic documentation.
- Communicate effectively with customers to resolve tension and deliver accurate solutions.
- Become proficient with multiple products within the first month and continuously expand technical knowledge.
Required profile
- Comfortable working in unclear, mis‑configured environments and handling upset customers.
- Strong judgment under uncertainty and ability to remove personal blockers.
- Willingness to learn several technology stacks quickly.
- Prefer solving the hardest problems rather than following scripted responses.
Required skills
- REST APIs
- JSON
- HTTP status codes (e.g., 401, 404, 429)
- Command‑line interface
- Log analysis
What we offer
- Competitive salary of $60,000 per year.
- Fully remote work environment.
- Opportunity to work with cutting‑edge AI tools.
Questions fréquentes
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اكتشف المزيد
الرواتب والأدلة وعمليات البحث في المملكة العربية السعودية.
الرواتب حسب المهنة
عزز فرصك
حمّل سيرتك الذاتية وسنقترح عليك الوظائف التي تناسب ملفك.
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Crossover
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